TOPIC -2 :: Getting Your Organization Ready for Users

101)       What are the opportunity defaults when converting a lead to an opportunity?

• A. Stage Defaults to first option in the picklist, close date defaults to the last day in the quarter, and the amount defaults to blank
• B. Stage defaults to first option in the picklist, close date defaults to 3 months from conversion date, and amount defaults to blank
• C. User defines amount, close date, and stage upon conversion
• D. None of the above

102)       An S-Control may be all of the following EXCEPT:

• A. HTML
• B. XML
• C. URL
• D. Snippet

103)       Once a field is hidden from a Profile using 'Field Level Security', a User associated to that
Profile can still see the field using the following:

• A. List Views
• B. Reports
• C. Search
• D. None of the above, the user cannot see the field at all

104)       It is possible for a User to own a record and not see it if they dont have the Read
Permission to the Object.

• A. True
• B. False

105)       Field Sets works on both Standard as well as Custom Objects?

• A. True
• B. False

106)       Custom Fiscal years are for companies that break down their fiscal years, quarters, and weeks in to custom fiscal periods based on their financial planning requirements.

• A. True
• B. False

107)       Which action must be taken to view contacts associated with a case in the console?

• A. The related lists of the case page layout must be modified
• B. The custom links of the case page layout must be modified
• C. The related object of the case page layout must be modified
• D. The mini page layout of the case page layout must be modified

108)       In order to Enable Territory Management you should have:

• A. Standard Profile
• B. Customizable Forecasting
• C. Enable Forecasting
• D. All of the above

Looking at the TM implementation guide --https://resources.docs.salesforce.com/208/latest/en-us/sfdc/pdf/salesforce_implementing_territory_mgmt2_guide.pdf, "Enterprise Territory Management cannot be enabled in existing organizations that have Customizable Forecasting enabled." The question is misphrased. It should read "In order to Enable Territory Management you should NOT have.

109)       The difference between an opportunity record type and a sales process is:

• A. The sales process controls the stage field, the record type controls all other picklist fields
• B. The record type controls the stage field, the sales process controls all other picklist fields
• C. The record type controls the picklist fields
• D. The sales process controls all picklist fields

110)       All of the following actions may take place on a Workflow Rule EXCEPT:

• A. Outbound API message
• B. Update Field
• C. Create a Task
• D. Create an Event

111)       Where are active currencies located?

• A. Security Control
• B. User record (Personal Setup)
• C. Company Profile
• D. None of the above

112)       Inline Editing is available in visual force pages?

• A. True
• B. False

113)       Which of the following settings directly affects Date fields to display as MM/DD/YYYY?

• A. Locale
• B. Time Zone
• C. Language
• D. Default Currency

114)       Select the best component to use if you want to list the top five sales performers on a dashboard.

• A. Chart
• B. Table
• C. Metric
• D. Gauge

115)       It is possible to share a custom object record manually

• A. True
• B. False

116)       The Campaign ROI Analysis Report uses which of the following calculations to determine the ROI percentage for a campaign?

• A. Total Amount of Opportunities / Expected Revenue
• B. Amount of Won Opportunities / Budgeted Cost
• C. Expected Revenue / Budgeted Cost
• D. (Amount of Won Opportunities minus Actual Cost) / Actual Cost

117)       Which of the following are true about Master/Detail relationship in custom objects?

• A. Sharing is inherited from parent
• B. Child needs to be manually deleted when parent is deleted
• C. Only child fields are available for reporting
• D. Lookup field child is required

118)       A custom lookup field can be added to create a relationship between a standard object and which of the following objects?

• A. Users and Custom Objects
• B. Leads, Accounts, Contacts and Custom Objects
• C. Users, Custom Objects and Campaigns
• D. Custom Objects, Contract and Campaigns

119)       All of the following are true about Default Sales Teams EXCEPT:

• A. Default Sales Teams are configured on a user record
• B. Default Sales Teams may be added manually to an opportunity record
• C. Default Sales Teams may be added automatically to an opportunity
• D. Default Sales Teams may be added manually to an account record

120)       What is a Managed Package?

• A. A managed package is a collection of application components that are posted as a unit on AppExchange
• B. They differ from unmanaged packages in that some components are locked, allowing the managed package to be upgraded later.
• C. Allows the system Administrator to modify the application
• D. Managed packages do not include locked components and cannot be upgraded

121)       With Spring’11 release now you can have Photos in Dashboard components?

• A. No
• B. Yes but only in Tables
• C. Yes in every type of Chart

122)       All fields on the Approval page layout are available to view on the Approval History related list

• A. True
• B. False

123)       Custom formula fields are recalculated:

• A. Nightly
• B. Every twenty minutes
• C. Once per user session
• D. Each time a user views the record

124)       Folders are used to manage:

• A. Either Reports, Price Books, Documents. or Email templates
• B. Either Reports, Dashboards, Documents, or Products
• C. Either Reports, Dashboards, Documents, or Email templates
• D. Either Reports, Dashboards, Documents, or Other Folders

125)       You can set the Tab as a Landing Tab while creating the Tab for the Object?

• A. True
• B. False

How does this article impact this answer? https://help.salesforce.com/articleView?id=000249337&type=1&language=en_US

"You can configure a Custom Object tab to be the default for specified Apps when using the Lightning Interface." - The Exam is all about Classic, not Lightning.

Is this question not unfair for people who started working in Lightning directly? I understand some functionalities are not exposed but for the ones that are the test should take into account both. Is this not the case?

126)       Case Assignment Rules are based on elapsed time

• A. True
• B. False

This is wrong: Case Assignment rules are not based on elapsed time but Esacalation Rules are based on elapsed time

It seems it based on criteria : https://help.salesforce.com/articleView?id=cases_assign.htm&type=0&language=en_US&release=208.10

A direct quote from the link he posted: "In Professional, Enterprise, Unlimited, Performance, and Developer Edition organizations, web- and email-generated cases are automatically assigned to users or queues based on criteria in your active case assignment rule."

Refer here --> https://help.salesforce.com/articleView?id=customize_leadrules.htm&type=0. Case assignment may be based an many different attributes, but elapsed time is not one of them. The author is thinking of escalation rules.

Pls check this link. https://help.salesforce.com/articleView?id=rules_escalation_create.htm&type=5. It talks about timing but not specifically Elapsed Time

127)       Based solely on the role hierarchy a manager can do all of the following EXCEPT:

• A. View, edit, delete, and transfer his/her and his/her subordinates records
• B. Extend sharing on both his/her and his/her subordinate's records
• C. View all folders his/her Subordinate has access to, i.e., Reports, Documents, and Email Templates
• D. View records his subordinate does not own but can view

128)       Which of the following does Salesforce CRM provide for restricting login access to the application? Choose 3 answers

• A. Profile-based IP restrictions
• B. Organization-wide IP restrictions
• C. Profile-based login hour restrictions
• D. Organization-wide login hour restrictions

129)       What happens when a user clicks on the Create New Apps option present in the List of Apps section?

• A. User is taken to a Create new App Page in salesforce.com
• B. User is taken to App Exchange
• C. User is taken to developer.force.com page
• D. None of the above

130)       Record Type may determine the default value of a picklist field.

• A. True
• B. False

131)       All the following are Main Setup areas in Salesforce.com EXCEPT?

• A. Personal Setup
• B. App Setup
• C. Data Setup
• D. Administration Setup

The principle divisions of setup are: Administer, Build, Deploy, Monitor. What is this question referring to?

132)       What information may be updated on the Company Profile?

• A. Language, Locale, and Time Zone
• B. Fiscal Year
• C. Primary Contact and Address Information
• D. Forecasting
• E. All of the above

133)       Workflow Rules Consist of the following components:

• A. Workflow Task
• B. Workflow Outbound Message
• C. Workflow Field Updates
• D. Workflow Actions
• E. Workflow Email Alerts

These are components of a workflow rule action. A workflow also contains criteria.

134)       Which of the following is the new workflow feature of Spring’11 Release?

• A. Workflow Rules
• B. Flows
• C. Field Update
• D. Outbound messages

135)       Is it possible for a Page layout to be associated with a Record Type.

• A. True
• B. False

136)       When configuring Customizable Forecasting, you can set which of the following Forecast
Dates for determining which opportunities contribute to the forecast?

• A. Opportunity Close Date Only
• B. Product Date Only
• C. Schedule Date Only
• D. Commit Date
• E. Opportunity Close Date, Product Date, Schedule Date

137)       If a lead, with a single marketing campaign is converted, the campaign information will map to the newly created contact and opportunity record automatically

• A. True
• B. False

138)       A service portal user may close their cases using Suggested Solutions in the self service
portal.

• A. True
• B. False

139)       You can share the Dashboard components snapshot with everyone in the Company with chatter?

• A. No, we cannot share with the company
• B. No, we cannot share with people who do not have access to the dashbaord
• C. Yes we can share, but only people having access to dashboard will be able to see the data
• D. Yes and everyone will be able to see it regardless of access to dashboard

140)       Custom Formula fields do Not support which of the following functional expression?

• A. Adding multiple records together
• B. If/then/else conditional statements
• C. Clickable image buttons
• D. Combine text strings together

It's A, not C, is possible to create a clickable image buttons... not possible Adding multiple RECORD together

It is true https://help.salesforce.com/articleView?id=000007604&type=1

141)          All of the following may be uploaded to the AppExchange Directory EXCEPT:

• A. Custom Tabs
• B. Custom Fields on Custom Objects
• C. Custom Fields on Standard Objects
• D. Custom Assignment Rules

142)       Which is the new type of Dashboard Chart to make entry in Spring’11 Release?

• A. Waterfall Chart
• B. Scatter
• C. Gauge
• D. Metric
• E. Organization Chart

143)       __________ are a collection of Force.com components and applications that are made
available to other organizations through the AppExchange.

• A. Application
• B. Object
• C. Workflow Rules
• D. Packages
• E. Visual Force Page

144)       An S-Control may be used in all of the following ways EXCEPT:

• A. Dashboard Component
• B. Custom Button
• C. Custom Link
• D. Import Wizard

145)       If a profile does not have access to an application, that profile will also not have access to
the tabs and objects of that application

• A. True
• B. False

146)       You can use standard reports when creating

• A. True
• B. False

147)       Forecasting can be used with Custom Fiscal Years.

• A. True
• B. False

This has Changed on newer versions. http://resources.docs.salesforce.com/200/8/en-us/sfdc/pdf/salesforce_forecastsetup_cheatsheet.pdf

I guess question is referring to not Customizable Forecasting but standard which cannot be used with custom fiscal years

148)       Where will a Campaign associated with a Lead be visible? Choose 2 answers

• A. Campaign Related List
• B. Campaign History Report
• C. Lead History Report
• D. Opportunity Related List

149)       For which objects you have business processes?

• A. Lead
• B. Opportunity
• C. Case
• D. Account / Contact
• E. Solutions

150)       5 dynamic dashboards for Enterprise Edition
10 for Unlimited Edition
3 Developer Edition.
To create, edit, and delete dynamic dashboards: Run Reports AND Manage Dynamic
Dashboards
Which of the following events are allowed while writing a trigger on feeds item and feed
Comment object?

• A. Insert, Update
• B. Insert, Delete
• C. Insert, Undelete
• D. Update, Undelete
• E. Insert, Update, Delete

151)       Recent Item and Look up Hover Views use the:

• A. Sidebar
• B. Edit Page
• C. List Views
• D. Related Lists

152)       Assume the Organization Wide default sharing is set to private for all objects and no
sharing rules have been created. You have two users in the Sales Rep Role, can they view each other's data?

• A. Yes
• B. No

153)       Custom lead fields can be mapped to which sets of objects in salesforce.com?

• A. Account, Contact, Opportunity, or Campaigns
• B. Account, Contact, or Opportunity
• C. Account or Contact Only
• D. Contact or Opportunity Only

154)       What can a Task do that an Email Alert Cannot do? Choose 2 answers.

• A. Tasks allow you to track the specific actions you plan to perform or have performed
• B. Email Alerts cannot track specific actions.
• C. Email Alerts allow you to track the specific actions you plan to perform or have performed
• D. Tasks cannot track specific actions

155)       Searches and Filters that take a long time may be cancelled?

• A. True
• B. False

156)       Which of the following object relationships is NOT allowed?

• A. Standard object as the "master" and a custom object as the detail
• B. Custom object as the master" and a standard object as the detail
• C. Custom object as a lookup to a standard object
• D. Custom object as a lookup to a custom object

157)       With Client Management enabled, when a lead is converted without a value in the company field, it becomes a person account.

• A. True
• B. False

158)       When you delete a parent record, you will also delete the child record if that child record has a lookup relationship to the deleted record:

• A. True
• B. False

159)       Standard Fiscal Years are periods that follow Gregorian calendar, but can start on the first day of any month of the year.

• A. True
• B. False

160)       What needs to be specified to schedule a Report?

• A. Objects
• B. Date Range
• C. Location
• D. Frequency

Answer should be date range and frequency. You may refer below article. https://help.salesforce.com/articleView?id=reports_schedule.htm&type=0

161)       When test driving an application on the AppExchange Directory, it is not possible to view the S-Control configurations of that application

• A. True
• B. False

162)       All of the following may be used when updating a record using the AppExchange Data Loader EXCEPT:

• A. External Id
• B. Parent External Id
• C. Record Id
• D. Record Number

163)       Is possible to view a forecast based on all of the following EXCEPT:

• A. Territory
• B. Product Family
• C. Date Range
• D. Sales Team

The answer D is correct. Sales team. The question is refer to Customizable Forecasting and not Collaborative Forecasts. https://help.salesforce.com/articleView?id=newforecasts_categories.htm&type=0. The above link is refer to Collaborative Forecasts where collaborative will take sales team as their references.

164)       _________ are words or short phrases that users can associate with most Salesforce.com
records to describe and organize their data in a personalized way?

• A. Views
• B. Tags
• C. Dashboards
• D. Home Pagelayout
• E. Apps

165)       Which of the following are new features on Chatter tab?

• A. Like
• B. @Mention
• C. Live Updates
• D. All of the Above

166)       What do you need to specify when you schedule a report?

• A. You need user with Marketing Profile to “Schedule Reports”
• B. You need user permission to “Schedule Reports”
• C. You need user to have a Manager Role
• D. Click Run Report and choose Schedule Future Runs... from the drop-down button.

Note: I also need a “Schedule Reports” user permission to schedule reports.

167)       You can use a Custom Lookup field to create a relationship between an opportunity and a contact.

• A. True
• B. False

168)       How many fields (columns) can be displayed on a Customizable Related List?

• A. 50
• B. 10
• C. 25
• D. 100

169)       When are Formula Fields recalculated?

• A. Calculated automatically
• B. Every 15 Minutes
• C. Nightly
• D. After Edits / Save

170)       Custom Web Tab may consist of all the following EXCEPT:

• A. A URL
• B. A URL that passes salesforce.com data like an organization's name
• C. An S-Control
• D. An S-Control snippet

171)       Customizable Forecasting must be enabled for use with Custom Fiscal years.

• A. True
• B. False

172)       Which of the following does a Profile control?

• A. Username and Password
• B. Role level access
• C. Read, Create, Edit, and Delete permissions
• D. Sharing rules

173)       Default values are available for standard text fields

• A. True
• B. False

174)       What information does the Company Profile Hold?

• A. Language, Locale, and Time Zone
• B. Licenses, Storage and Used Space
• C. Fiscal Year
• D. Forecasting
• E. None of the above

175)       Which type of field cannot have universal requiredness?

• A. Lookup
• B. Text
• C. Email
• D. Number

176)       A check box can be a controlling field in a field dependency:

• A. True
• B. False

177)       The formula editor may be used all of the following places EXCEPT:

• A. S-Control
• B. Formula Field
• C. Default Values on Standard Fields
• D. Workflow Field Updates

178)       Are Tags searchable from standard Search component?

• A. Yes
• B. No

179)       Which combination of objects is available when creating a custom report type for Chatter reports?

• A. Opportunities, Followers, User Feed
• B. Accounts, User Feed, Comments
• C. Users, User Feed, Comments
• D. Chatter Groups, Members

180)       How many other fields may a custom lead field be mapped to when converting a lead?

• A. One custom field
• B. Two custom fields
• C. Three custom fields
• D. Custom lead fields cannot be mapped

181)       You have Read Only access to an account, can you add a task or event to the account?

• A. True
• B. False

182)       Where do you go to create a List View so that you can see it on the Console, under the Accounts object?

• A. Create a list view on the Console
• B. Create a list view on Accounts
• C. Create a list view on Contacts
• D. Create a field on the Console

Depending on how A is interpreted you can also create the list view while on the Account object in the console.

183)       You can customize the Opportunity Stage History related list on an Opportunity Page
Layout.

• A. True
• B. False

Notes and Attachments, Contact Roles, Competitors and Stage History are not customizable in Opportunity Page Layout

184)       In Spring11 salesforce.com release Dynamic Dashboards have been launched for which edition:

• A. Developer Edition
• B. Professional Edition
• C. Enterprise Edition
• D. Unlimited Edition

185)       Related Lists display the many side of a one-to-many relationship

• A. True
• B. False

186)       What does a Profile Control?

• A. Access to Application
• B. Record Type Access
• C. Permissions
• D. Data Visibility
• E. Hours of IP Address

187)       All of the following are true about Opportunity Pipeline and Forecast reporting EXCEPT:

• A. Pipeline reports may include omitted opportunities from the forecast
• B. Forecasts may be overridden
• C. Pipeline reports may be overridden
• D. Opportunity stages may be used to determine the forecast category of an opportunity

188)       Recent Items use the?

• A. Edit Pagelayout
• B. Detail Pagelayout
• C. Sidebar
• D. Related List

189)       Users can be deleted from salesforce.com

• A. True
• B. False

190)       Assets are related to which of the following sets of objects?

• A. Opportunities, Products, Cases, Accounts, and Contacts
• B. Products, Cases, Accounts, and Contacts
• C. Cases, Contracts, Accounts, and Contacts
• D. Opportunities, Cases, and Accounts
• E. Opportunity Line Items, Cases, Accounts, and Contacts

191)       Name one place where inline Editing is not currently possible. (Choose 2 answers)

• A. List Views
• B. Related Lists
• C. Edit Page
• D. All of the above

192)       Which one does NOT apply to Custom Formula Fields?

• A. Custom Formula Fields can reference other formula fields
• B. Custom Formula Fields can reference standard fields
• C. Custom Formula Fields can reference custom fields
• D. Custom Formula Fields can calculate across objects

193)       Which objects can be customized for history tracking?

• A. Solutions, Cases, Leads and Opportunities
• B. Cases, Leads, Solutions, Contracts, and Custom Objects
• C. Campaigns, Contracts, Custom Objects, and Solutions
• D. Opportunities, Leads, and Contracts

You can have history tracking on Leads and Opportunities also. This answer is wrong. All are true. https://help.salesforce.com/articleView?id=tracking_field_history.htm&type=0

194)       What determines a unique User Record?

• A. User Name
• B. Standard Profile
• C. Custom Profile
• D. User Role

195)       How is the expected revenue calculated in the opportunity?

• A. Amount multiplied by the total price of all opportunity line items
• B. The sales price on any line item times the probability of the opportunity
• C. Opportunity Amount multiplied by the probability
• D. Amount multiplied by the discount percent

196)       Is it possible to relate a person account to a contact on a business account.

• A. True
• B. False

197)       You can map a custom lead field to only one of the following objects at a single instance (check all that apply)?

• A. Account
• B. Contacts
• C. Cases
• D. Opportunities

198)       All of the following are types of AppExchange Applications EXCEPT:

• A. Composite
• B. Client
• C. Provisional
• D. Native

199)       Validation rules may evaluate an opportunity line item against the opportunity it's
associated with

• A. True
• B. False

200)       Fields hidden using Field Level Security are subject to Data Validation Rules.
A. True
B. False