TOPIC-1 :: Getting Around the App

01) A checkbox can be the controlling field to a dependent picklist.

·         A. True

·         B. False

02) System administrators can modify tab settings for custom profiles (Default On, Default Off and Hidden).

·         A. True

·         B. False

03) A user with a Chatter Free User profile has access to records in Salesforce such as
Accounts and Contacts.

• A. True
• B. False

04) A user with a Chatter Free User profile has access to records in Salesforce such as
Accounts and Contacts.

• A. True
• B. False

05) Queues can be made up of the following

• A. Users
• B. Public Groups
• C. Roles
• D. Profiles
• E. External Chatter Users

06) Sales reps at AW Computing need assistance from product managers when selling certain products. Product managers do not have access to Opportunities but need to gain access when assisting on a specific deal. How can the system administrator accomplish this?

• A. Notify the product manager using opportunity update reminders
• B. Use similar opportunities to show opportunities related to the product manager
• C. Enable account teams and allow users to add the product manager
• D. Enable sales teams and allow users to add the product manager

07) Criteria-based sharing rules allow administrators to share records based on field values
rather than record ownership.

• A. True
• B. False

08) In order to update records using the Data Loader, what field must be present in the csv
file?

• A. Owner
• B. Salesforce ID
• C. Record Owner
• D. Object Name

09) Standard profile permissions cannot be edited.

• A. True
• B. False

10) Who can invite Chatter customers into a Chatter group?

• A. The system admin
• B. Group owner
• C. All Chatter users
• D. None of the above

11) The page layout allows users to see the Next Steps field on an Opportunity record, Field
Level Security dictates that the field is hidden, how will the field appear to the user?

• A. The field will be hidden from the user
• B. The field will be read only
• C. The field will be visible and editable to the user
• D. None of the above

12) If a lead is converted without a value in the company field, what happens?

• A. A Business Account is created
• B. A Person Account is created
• C. You will be prompted to decide whether to create a Person or a Business Account
• D. Nothing

13) The system administrator needs to ensure that all Leads coming from the website are
assigned a website lead queue, that all Leads for a recent trade show are assigned to Matt Wilson and all other leads are assigned to Phil Smith. The system administrator will

• A. Create 3 assignment rules
• B. Create 1 assignment rule with multiple criteria entries
• C. Create an assignment rule and 2 workflow rules
• D. Use workflow rules to accomplish this

14) Which of the following are true about formula fields?

• A. They are read-only
• B. They will not display on record edit pages
• C. They will not display on record detail pages
• D. They are not searchable
• E. They will not display on reports

15) Lead assignment rules assign leads to owners and queues based on the criteria the
system admin specifies within the rule.

• A. True
• B. False

16) When a Lead is converted, an Account, Contact and _______ record are created.

• A. Lead
• B. Case
• C. Campaign
• D. Opportunity

17) To prevent a user from logging into the Salesforce org outside normal business hours, the System Administrator would do this in:

• A. The user record
• B. The user's profile record
• C. Network settings
• D. The role hierarchy
• E. None of the above

18) Folders are used to organize the following (choose all that apply)

• A. Dashboards
• B. Reports
• C. Documents
• D. Email templates
• E. All of the above
• F. None of the above

19) Which of the following are not standard objects?

• A. Opportunities
• B. Solutions
• C. Job Applicants
• D. Accounts
• E. Campaigns

20) Who can manually share records?

• A. The record owner
• B. The record owner's manager
• C. The record owner's manager's manager
• D. The system administrator
• E. All of the above
• F. None of the above

21) Which of the following SF applications enables organizations to speed and streamline all
phases of sales?

• A. SF ideas
• B. SF content
• C. SF Automation
• D. SF Customer service and support

22) Which of the following are actions triggered by workflow rules?

• A. Email
• B. Task
• C. Field update
• D. Record update
• E. Record creation
• F. Outbound message
• G. Time trigger

23) A system administrator can opt to lock users out of the Salesforce org if they exceed a
certain number of failed login attempts.

• A. True
• B. False

24) In order to create a many-to-many relationship between two objects, a junction object must be created. This junction object will have a Master-Detail relationship to both objects.

• A. True
• B. False

25) You can use standard reports when creating Dashboards

• A. True
• B. False

26) AW Computing needs to track the manufacturer and model for specific computers and
laptops. How can the system administrator ensure that manufacturer selected influences
the values available for model.

• A. Create a multi-select picklist field that includes both manufacturers and models.
• B. Create a lookup field from the manufacturer object to the model object
• C. Create a manufacturer field as a controlling picklist and the model as a dependent picklist
• D. Create a manufacturer field as the dependent picklist and the model as the controlling picklist.

27) Public groups can be used to simplify the creation of sharing rules for Administrators.

• A. True
• B. False

28) Manual sharing allows administrators to grant one-off access to individual records, users
cannot grant this access even if they own the record.

• A. True
• B. False

29) If there are any users in the organization that shouldn't have view access to Account
records, the OWD for Accounts should be set to

• A. Public Read Only
• B. Public Read/Write/Transfer
• C. Private
• D. None of the above

30) YOU are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use of 4 custom tabs, 3 custom objects, and one custom app. If the company is already using 4 applications, 36 custom objects, and 7 custom tabs, what will happen when they try to install Expense Tracker?

• A. They will not be able to complete the installation process as they have reached the maximum number of custom tabs
• B. They will not be able to complete the installation process as they have reached the maximum number of custom objects
• C. The installation will succeed
• D. The installation will succeed, but only the reports

This is the latest doc link https://resources.docs.salesforce.com/208/latest/en-us/sfdc/pdf/salesforce_app_limits_cheatsheet.pdf

31) Time based workflow can be triggered every time a record is created or edited

• A. True
• B. False

The answer is False https://developer.salesforce.com/forums/?id=906F00000008lfgIAA Reason : Time-based workflow rules only trigger once when criteria are met, so this option isn't available. You can choose to use this action only when a record is created initially or when a record is edited and meets the filter criteria.

32) Where can a system administrator go if they are trying to determine why a user cannot log in to Salesforce? (Select all that apply)

• A. The Login History related list on the user's record
• B. The user's profile
• C. Manage Users | Login History
• D. Call salesforce.com Support

33) Which of the following are true about List Views?

• A. Save list views for future use.
• B. Specify which groups of users have access to the list view.
• C. Print list views.
• D. Follow records and view related Chatter posts.
• E. Export List View data to Excel
• F. All of the above

34) Locale settings control how users view date formats, time formats and number formats.

• A. True
• B. False

35) A cross object formula references fields from parent objects.

• A. True
• B. False

Cross-object formulas are formulas that span two related objects and reference merge fields on those objects. Cross-object formulas can reference merge fields from a master (“parent”) object if an object is on the detail side of a master-detail relationship. Cross-object formulas also work with lookup relationships. You can reference fields from objects that are up to 10 relationships away. Cross-object formulas are available anywhere formulas are used except when creating default values.

36) If a user has public read-only access to records [that he/she does not own], the following
are true.

• A. The user can view the record but not edit it
• B. The user can view and delete the record, but not edit it
• C. The user can change the owner of the record
• D. The user can search for the record
• E. The user can report on the record

37) The support team has asked the System Administrator to automate the notification of a
customer's support plan ending - they would like for the Customer Support Rep to receive an email 30 days before the Support Plan Expires (Support Plan Expiration Date is on the Account record). What will the system administrator do?

• A. Create a workflow rule with a time-based trigger to fire 30 days before the Support Plan Expiration Date and use an email action to notify the assigned Support Rep
• B. Create a workflow rule with an immediate action to email the Support rep but with a due date of 30 days before the Support Expiration Date
• C. Create an Apex trigger to fire 30 days before Support Plan Expiration Date and use an email action to notify the assigned Support Rep
• D. This cannot be done

38) The _______ determines if a user can read, create and edit Contact records, the
__________ determines if he can see/edit contact records owned by his subordinates.

• A. Role, Profile
• B. OWD, Sharing rules
• C. Sharing rules, Role Hierarchy
• D. Profile, Role

39) If your company's fiscal year follows the Gregorian calendar, you must use Custom Fiscal Years.

• A. True
• B. False

Standard Fiscal Year: Follows the Gregorian calendar, starts first day of a month you chose 

Custom Fiscal Year: Follows a custom structure you can define

40) Deleted records will be stored in the Recycle Bin for up to 15 days.

• A. True
• B. False

15 Days is the correct answer - https://success.salesforce.com/answers?id=90630000000gpolAAA

Correct Answer is 15 days. reference link:- https://help.salesforce.com/articleView?id=home_delete.htm&type=0

41) Inline editing updates the field when

• A. The field is saved/updated
• B. When the record is saved/updated
• C. When the return key is pressed
• D. None of the above

42) When creating a sales process, the System Administrator will be modifying/filtering the
values of the __________ field.

• A. Amount
• B. Stage
• C. Next Steps
• D. Status
• E. Close Date

43) Auto response rules can be used to send an automated yet tailored response to customers based on the information they provide via the Web-to-lead form.

• A. True
• B. False

44) The System Administrator has been asked to ensure an email goes out to Sales Ops when an opportunity is closed notifying them of the closed deal. What evaluation criteria will the system admin use for the workflow rule?

• A. When a record is created
• B. When a record is created or updated
• C. When a record is created/updated and didn't previously meet the trigger criteria
• D. None of the above

45) What should a system administrator use to disable an application for a group of users?

• A. Sharing Rules
• B. Web tabs
• C. Page layouts
• D. Profiles
• E. Roles

46) An Approval Process begins when a record is:

• A. Created
• B. Saved
• C. Edited
• D. Submitted for Approval

47) Which objects support business processes?

• A. Opportunities
• B. Leads
• C. Campaigns
• D. Accounts
• E. Solutions
• F. Cases
• G. Contacts

Refer https://help.salesforce.com/articleView?id=customize_processes.htm&type=0&language=en_US&release=208.17

48) If a company opts to use Custom Fiscal Years, they cannot use the standard forecasting
option.

• A. True
• B. False

Answer is A. https://help.salesforce.com/articleView?id=admin_about_cfy.htm&type=5 . "...When you define the first custom fiscal year, all existing forecasts, forecast history, and forecast adjustments from the year’s first period forward are deleted. Forecasts for periods before the first custom fiscal year are not deleted and can be accessed as usual..."

49) Which report type provides a simple list of data with no subtotals?

• A. Matrix
• B. Summary
• C. Tabular
• D. Custom
• E. Standard

50) Which of the following can be used to create a back up of data from Salesforce?

• A. Weekly Data Export
• B. Data Loader
• C. Import Wizard
• D. Reports
• E. Dashboards

51) A Dashboard is a visual representation of data from multiple reports and (choose all that
apply)

• A. Is comprised of up to 20 components
• B. Displays data from standard reports
• C. Has a running user to determine what data is visible
• D. Displays data as of the last time the dashboard was refreshed
• E. Always shows up to date data
• F. Can be scheduled to be refreshed and emailed automatically

Dashboards are graphical representation of reports. Dashboards can be generated for summary or matrix reports (and not for tabular reports).

52) The Data Loader can de-duplicate records during import.

• A. True
• B. False

Import wizard is used to de-duplicate records

53) The system administrator was testing workflow rules and needs to delete pending time-
based workflow actions. How can he/she do this?

• A. Delete the workflow rule
• B. Deactivate the workflow rule
• C. Delete the actions in the Time-based Workflow queue
• D. Reset passwords for all users of the org
• E. None of the above

54) Which statement about custom summary formulas is true?

• A. Reports can be grouped by a custom summary formula result
• B. Custom summary formulas can reference a formula field within a report
• C. Custom summary formulas can reference another custom summary formula
• D. Custom summary formulas can be used in a report built from a custom report type

55) Use a __________ picklist to filter the values of one picklist based on the value of another picklist.

• A. Controlling
• B. Multi-select
• C. Dependent
• D. Independent

Picklist fields can be either controlling or dependent fields. A controlling field controls the available values in one or more corresponding dependent fields. A dependent field displays values based on the value selected in its corresponding controlling field – A

56) Users can post a static image of a component to the dashboard feed, a user feed or a
group feed, this feature is called

• A. Dashboard Component Snapshot
• B. The Running User
• C. Chatter Groups
• D. Dashboard Component
• E. Dynamic Dashboards

Refer https://help.salesforce.com/articleView?id=dashboards_post_to_dashboard_feed.htm&type=0

57) Custom Links can be used for the following:

• A. Launching an External URL
• B. Running an S Control
• C. Running a report
• D. All of the Above

More on S Controls: https://help.salesforce.com/articleView?id=dev_about_scontrols.htm&type=0

58) The Chatter Free license gives users the ability to access People, Profiles, Groups and
Files as well as (choose all that apply)

• A. Make posts
• B. View comments
• C. Upload files
• D. Join groups
• E. View records

Isn't it so that they can only join groups allowed by the admin of owner of the chatter group?

59) If Field Level Security prevents a user from viewing the Credit Card field on the Opportunity record, the user will also be prevented from seeing this field (choose all that apply)

• A. In a related list
• B. In search results
• C. In reports
• D. In list views
• E. All of the above
• F. None of the above

60) A Sales VP wishes to view Dashboard data by region within his territory - what feature will allow this?

• A. Dynamic Dashboards
• B. Dashboard Filters
• C. Dashboard Snapshots
• D. This is not possible

61) All of the following objects may have a queue EXCEPT

• A. Accounts
• B. Cases
• C. Leads
• D. Custom Objects

Case, Leads, Service Contracts (if entitlement is enabled) and Custom Objects can have queues

62) Who can select the "sharing" button on Account and Opportunity records?

• A. The Record Owner, System Administrator, and a User shared to the record
• B. The Record Owner, a User shared to the record, and any User above the Record Owner in the Role Hierarchy
• C. The Record Owner, a User above the Record Owner, and the System Administrator
• D. The Record Owner and System Administrator

63) When Chatter is enabled in an org, the following happens (choose all that apply).

• A. The Chatter app is added to the Force.com app menu
• B. The Chatter tab is added to all standard apps
• C. Accounts, Contacts, Cases, Leads and Opportunities are enabled for Chatter
• D. All users are added to the All Chatter group
• E. All of the above

64) If a user leaves your company, the system administrator should do the following to prevent future access to the Salesforce org.

• A. Delete their user record
• B. De-activate their user record
• C. Delete any accounts or contacts owned by that user
• D. None of the above

65) The system administrator has been asked to create a way to track Shipments of products to customers. Shipments should be closely tied to the Opportunity record and there may be more than one shipment record per Opportunity and the Opportunity should be required (i.e. Users cannot save a Shipment record without associating it to an Opportunity). The system administrator should create.

• A. A cross object formula displaying Opportunity ID on the Shipment record
• B. A Master - Detail relationship on the Shipment object to the Opportunity object
• C. A lookup relationship on the Opportunity object to the Shipment object
• D. A lookup relationship with a lookup filter from Opportunity to Shipment

66) Assignment rules allow Leads and Cases to be automatically assigned to users and
queues based on criteria defined by the system administrator.

• A. True
• B. False

67) If a user tries to login outside the IP range specified in their profile, the result will be.

• A. They will be logged in as normal
• B. They will have to reset their password
• C. They will be prompted to activate their computer
• D. They will be denied access
• E. None of the above

68) What should a system administrator consider before importing a set of records into Salesforce?

• A. The import file should include a record owner for each record
• B. Validation rules are not triggered when importing data using the import wizard
• C. Data should be de-duplicated in the import file prior to import
• D. Currency field values will default to the personal currency of the record owner

69) Chatter External license allow users outside the company to join public Chatter groups.

• A. True
• B. False

Chatter External License: This license is for users who are outside of your company’s email domain. These external users, also called customers, can be invited to Chatter groups that allow customers. Customers can access information and interact with users only in the groups they’re invited to. They have no access to Chatter objects or data.

Groups with Customers: Private and unlisted groups can allow customers. You can identify groups with customers by the orange upper left corner of the group photo.

https://help.salesforce.com/articleView?id=collab_group_about.htm&type=0 Topic: Groups with Customers

70) If the company locale is set to US English, all users will have a default locale of US English and this cannot be changed.

• A. True
• B. False

71) Only 1 permission set can be assigned to a user.

• A. True
• B. False

72) Which of the following objects support business processes?

• A. Cases
• B. Opportunities
• C. Campaigns
• D. Knowledge

73) Public groups can be any combination of other public groups, users, roles and ________.

• A. Profile
• B. Roles & subordinates
• C. Managers
• D. None of the above

74) Which of the following is not a standard Profile?

• A. System Administrator
• B. Read only
• C. Marketing Director
• D. Partner Portal User
• E. Standard Administrator

75) To enable Field History Tracking for an object, the system administrator must also add the related list to the page layout.

• A. True
• B. False

I didn't found any term related to page layout in documentation of enabling field security. Can any one explain why one need to add related list to page layout prior to enabling field history tracking? Here is the link for docs https://developer.salesforce.com/docs/atlas.en-us.securityImplGuide.meta/securityImplGuide/tracking_field_history_for_custom_objects.htm

https://help.salesforce.com/articleView?id=tracking_field_history.htm&type=0 Modifying any of these fields adds an entry to the History related list.

76) When a user logs in the first time to Salesforce, the following takes place (check all that
apply)

• A. A cookie is placed in the their browser
• B. Pop ups are automatically disabled
• C. Their IP address is added to a trusted list
• D. They are prompted to answer a security question

77) Dynamic Dashboards allow data to be displayed by the user viewing it, rather than by a
specified running user - eliminating the need to create the same dashboard for multiple
users.

• A. True
• B. False

78) User interface settings are global settings and apply to all users of an org.

• A. True
• B. False

79) Which of the following are part of the Service Cloud offering?

• A. Opportunities
• B. Knowledge
• C. Entitlements
• D. Campaigns
• E. Quotes

80) Permission sets can replace the need for profiles.

• A. True
• B. False

81) The following are true about scheduling and emailing reports.

• A. The running user determines whose data is visible on the report.
• B. The running user must have access to the folder in which the report is saved.
• C. All email recipients must have access to the same folder.
• D. The report is emailed within 30 minutes of the Preferred Start Time
• E. All of the above

82) A _________ defines a collection of settings and permissions that determines what users can see in the user interface, and what they can do.

• A. Role
• B. Chatter feed
• C. Profile
• D. Company Profile

83) Use ____________ to filter or segment picklist values based on the user's profile.

• A. Record Types
• B. User Profiles
• C. Role Hierarchy
• D. Business Processes
• E. Field Level Security

84) Lookup fields allow users to select a record from another object during data entry, creating a parent-child relationship.

• A. True
• B. False

85) In order to enable multi-currency feature in Salesforce, you must

• A. Contact Salesforce.com
• B. Check the Enable Multi-currency checkbox in your Chatter profile
• C. Operate your business in at least two different countries
• D. You cannot enable this feature once you've implemented Salesforce.

86) What feature would a system administrator implement to allow AW Computing's
prospects/customers to complete a form on the corporate website and have that data
automatically become a lead in Salesforce?

• A. Auto Response Rules
• B. Assignment Rules
• C. Web-to-Lead
• D. Escalation Rules

87) The following can be done by a System Admin to a standard field.

• A. Change the field label
• B. Add help text
• C. Add/edit values of a picklist
• D. Delete the field
• E. All of the above
• F. None of the above

We can change the label of a standard field - https://success.salesforce.com/answers?id=90630000000hohqAAA

88) Page layouts are assigned to _____________.

• A. Users
• B. Profiles
• C. Roles
• D. Roles & subordinates

89) Record types specify the following elements.

• A. Picklist values
• B. Page layouts
• C. Business processes
• D. All of the above
• E. None of the above

90) Your organization is a US-based company with a default currency of US Dollars. As a sales rep, your personal currency set to British Pounds. You create an opportunity with a currency in British Pounds. The administrator updates the currency conversion rates.
Which of the following best describes what happens to the amount of your British-Pound-based opportunity?

• A. The overall opportunity amount does not change but the converted amount in a report does.
• B. The overall opportunity amount and converted amount in a report changes
• C. Only newly created opportunities reflect the change
• D. Only historically created opportunities reflect the change

91) Used to set the default levels of access for users to records they do not own.

• A. Organization Wide Defaults
• B. Roles Hierarchy
• C. Profiles
• D. Sharing Rules
• E. Manual Sharing

92) Which feature effectively allows you to "lock" the converted amount on closed
opportunities?

• A. Locale
• B. Company Profile
• C. Multi-currency
• D. Advanced Currency Management
• E. None of the above

93) An active user record consumes a license.

• A. True
• B. False

94) When you Delete a lead from a campaign, it deletes the lead record itself.

• A. True
• B. False

95) Use Custom Summary Formulas to create calculated summaries on numerical fields in
_________ and ________ reports.

• A. Tabular and Summary
• B. Custom and Standard
• C. Summary and Matrix
• D. Matrix and Tabular

96) When you add a custom object tab, all of the following will be accessible with the object
EXCEPT

• A. Recent Items
• B. Sidebar Search
• C. Added to New Link/Create New Object Drop Down
• D. Custom Object Reports

97) You will need a security token to access Salesforce via (choose all that apply)

• A. Import Wizard
• B. Data Loader
• C. Salesforce for Outlook
• D. All of the above

98) In order to import Opportunity records into Salesforce, a system administrator may use the Import Wizard.

• A. True
• B. False

https://help.salesforce.com/articleView?id=data_import_wizard.htm&type=0 It is limited to accounts, contacts, leads, solutions, campaign members, and person accounts

Data can also be loaded to custom objects with the data import wizard

99) In a private sharing model, the following can be used when Role Hierarchy alone isn't
sufficient when providing record access to users (choose all that apply)

• A. Forecasting
• B. Sharing rules
• C. Manual Sharing
• D. Teams (Account, Sales and Case)
• E. Apex Triggers

100)       The system administrator needs to prevent telesales teams from logging into Salesforce outside of the office. How will he/she do this?
A. There is not way to do this
B. Setup | Security Controls | Network Access and specify the team's range of IP
addresses
C. Add the range of IP addresses to the team's profile(s)D. Contact salesforce.com as this feature must be enabled

Only C is correct. Setup | Security Controls | Network Access and specifying IP addresses doesn't require a verification code for those IP ranges. Any IPs outside of the specified range will still be allowed to login but with a verification code.