Tuesday, June 27, 2017

Salesforce Basics - Communities

A Salesforce Community is a website where your customers and support agents can communicate
publicly or privately. Think of it as an online forum where people help each other and get things done. Creating a community is easy.
1. From Setup, enter Communities Settings in the Quick Find box, then select Communities Settings.
2. Select Enable Communities.
3. Type a unique domain name for your community, and click Check Availability. Since your company name is recognizable to your customers, let’s enter it and assume it’s available.
4. Click Save.
5. Click OK on the confirmation message to enable your community.
6. From Setup, enter All Communities in the Quick Find box, then select All Communities.
7. Click New Community.
8. Name your community. Let’s use a short name so your customers can remember it.
9. Accept the unique community URL, or type your own. This URL is added to the domain you created earlier for your community

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